As part of my doctoral research, I conducted an immersive field study at The Breakers in Palm Beach, aiming to evaluate the operational, social, and technological structure of a premier luxury resort. I keenly observed both routine practices and exceptional occurrences within the property’s ecosystem.

From dining frequently at The Circle, to the Seafood Bar, to every on-site restaurant, I explored the curated atmospheres and service design, with outdoor spaces particularly noteworthy for their ability to foster both relaxation and social connection.

Conversations with key staff members complemented these observations, revealing insights into organizational culture, operational practices, and the unique ways the resort manages diverse guest demographics. I also paid close attention to the use of technology and AI, examining how it supports both efficiency and the luxury experience.

Historical context was integral to my study. By reviewing archival photographs and writings on the Flagler dynasty, I was able to trace the resort’s evolution and understand how its legacy informs present-day practice.

Additionally, I conducted comparative visits to Mar-a-Lago and Fisher Island to analyze differentiators in guest experience, service strategy, and operational challenges. The co.parati e visits provided a broader perspective on the industry’s current practices and emerging trends.

This field study deepened my understanding of The Breakers’ ecosystem and provided rich insights into the intersections of history, technology, and human interaction in luxury hospitality.