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First Bank of Nigeria

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1.50 (2 reviews)

First Bank of Nigeria, sometimes referred to as FirstBank, is a Nigerian multinational bank and financial services headquartered in Lagos[1]. It is the biggest bank in Nigeria by total deposits and gross earnings and operates a network of over 750 business locations across Africa, the United Kingdom and representative offices in Abu Dhabi, Beijing and Johannesburg set up to capture trade-related business between geographies.

We are so much dissatisfied, disappointed and feeling too bad at the treatment received from the Bank's FirstContact (Customer Care)
2.0

So poor.

I write on behalf of the Church I do a fellowship and which we operate a corporate account with you, First Bank.

We are so much dissatisfied, disappointed and feeling too bad at the treatment received from the Bank’s FirstContact (Customer Care) with respect to a complaint we lodged since 30th November 2017. Since the bank’s recent migration from the old internet banking platform to the claimed more robust, a user-friendly platform on 27th November 2017 and the cessation of the old platform on the same date, we have not been able to access the platform again. We followed the instruction provided on how to access the new platform, which did not work, as there was no default password sent to our registered email. We tried to reach the bank’s Customer Care through the contact phone numbers provided but no call was getting through any of the numbers on 30th November 2017, so we sent an email to FirstContact on the same date 30th November 2017. Apart from the automated messages that usually acknowledge the receipt of every email we sent, only request for the account number, user ID and Corporate ID was received twice without a feedback to us on the action taken by the FirstContact.

Please, note that this account belongs to the Church and we always carry out bank reconciliation almost on daily basis and render returns at the end of every month, which, unfortunately, even as at now that I’m writing this to you, we have not been able to carry out any bank reconciliation since then or render the returns as at 30th November 2017.

Please, if I may ask, i) what have we done wrong or where have we gone wrong to deserve this treatment? ii) Could a password reset take such a long time? iii) Will you not inform us accordingly if your staffs are facing technical challenges? iv) How could a claimed upgrade turn worst than the older one? v) Is it not shameful to you the way your customers are criticising the way you handle some of your customers and the services you render? vi) If you have lost human feelings have you also lost consciousness to the standard pattern of behaviour that is considered normal in any given setup? Let your conscious judge you accordingly!!!

We are so much dissatisfied, disappointed and feeling too bad at the treatment received from the Bank's FirstContact (Customer Care)
1.0

“So poor.

I write on behalf of the Church I do a fellowship and which we operate a corporate account with you, First Bank.

We are so much dissatisfied, disappointed and feeling too bad at the treatment received from the Bank’s FirstContact (Customer Care) with respect to a complaint we lodged since 30th November 2017. Since the bank’s recent migration from the old internet banking platform to the claimed more robust, a user-friendly platform on 27th November 2017 and the cessation of the old platform on the same date, we have not been able to access the platform again. We followed the instruction provided on how to access the new platform, which did not work, as there was no default password sent to our registered email. We tried to reach the bank’s Customer Care through the contact phone numbers provided but no call was getting through any of the numbers on 30th November 2017, so we sent an email to FirstContact on the same date 30th November 2017. Apart from the automated messages that usually acknowledge the receipt of every email we sent, only request for the account number, user ID and Corporate ID was received twice without a feedback to us on the action taken by the FirstContact.

Please, note that this account belongs to the Church and we always carry out bank reconciliation almost on daily basis and render returns at the end of every month, which, unfortunately, even as at now that I’m writing this to you, we have not been able to carry out any bank reconciliation since then or render the returns as at 30th November 2017.

Please, if I may ask, i) what have we done wrong or where have we gone wrong to deserve this treatment? ii) Could a password reset take such a long time? iii) Will you not inform us accordingly if your staffs are facing technical challenges? iv) How could a claimed upgrade turn worst than the older one? v) Is it not shameful to you the way your customers are criticising the way you handle some of your customers and the services you render? vi) If you have lost human feelings have you also lost consciousness to the standard pattern of behaviour that is considered normal in any given setup? Let your conscious judge you accordingly!!!|”

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