Mediation is a process in which a third-party neutral assists in resolving a dispute between two or more other parties. The role of the mediator during a dispute is to facilitate communication between the parties, assist them in focusing on the real issues of the dispute, and generate options that meet the interests or needs of all relevant parties in an effort to resolve the conflict. Most disputes cannot be resolved without a third party to clear the air and bring suggestions on ways to move forward. Mediators can help the parties determine facts, they show empathy and impartiality with the parties and they also help the parties generate new ideas. There is also the use of persuasion to get people to soften difficult positions. You can also read 6 Most Effective Steps to Conflict Resolution In The Workplace. Top 3 Resolutions Pledged By Most People In New Decade 2020
Stages Of Mediation
- Introduction And Opening Statement
During this stage, the mediator introduces himself and requests that every other person involved do the same. He/she explains the rules regarding the matter on ground and expresses his belief that the problem will be solved in no time.
2. Joint Session
The key aim of this stage is to gather information, clarify facts and understand the challenges. Both parties are brought to state their case and while the plaintiff goes first, the defendant goes next. The mediator will then ask questions in order to get more information.
3. Separate Session
The objective of this stage is to understand the dispute at deep level. Each of the party would talk with the mediator one on one. There will be reality testing with each of them in order for them to understand the reality of the case. The mediator offers options which he feels serve the common and maximum interest of each party.
4. Reaching A Settlement
The mediator can conduct as many separate sessions as necessary and may even conduct the sub session with the counsels , if required. The mediator directs the parties to an option which he feels will serve the best interest of both the parties. In a case where the negotiation fails and settlement cannot be reached the case is returned to referral court.
5. Closing
In a case where the dispute is settled, the concerned parties will be reunited and in a case where there is no settlement, the case will be returned to referral court.
About Olatorera Consultancy
Olatorera Consultancy Business Mediation resolves disputes between two or more established parties within 24 to 48 hours. All mediators are certified and all decisions are legally binding saving you time and costs associated with unresolved disputes or Judiciary processes.