Pinnacular customer service is highly essential to every client-facing business (B2b and B2C). From receptionists to front desk officers, giving excellent customer service can make a massive difference in the sales, brand perception and growth of the company you work for. In this article, we review airports in Nigeria that require customer service development, from the viewpoint of many traveller’s that pass through these airports frequently.
- Murtala Muhammed International Airport (MMIA)
This airport is located in Ikeja, Lagos. Murtala Muhammed International Airport was built over 40 years ago and it is the only international airport in Lagos. According to FAAN, about five million people travel through MMIA every year and another three million through the domestic terminal. MMIA is the busiest airport in the country. MMIA is also the first point of contact people coming from outside Lagos state and from outside the country have with the state thus the airport most ideally should be a well-represented place where people will feel relaxed and excited for what else the state may offer. MMIA has received a lot of complaints from Travellers who spent time at the airport. Some of the most popular complaints against MMIA are 1. The airport staff solicit and/or collect bribe and 2. Airport staff are extremely rude. Pictorial evidence of a customer’s complaint:
2. Port Harcourt International Airport (PHIA)
The Port Harcourt International Airport is located at Airport road, Off Ogrila- Agwa road, Omagwa, Port Harcourt. Port Harcourt is the capital city of a state in Nigeria known for being rich in oil and gas resources. The Oil and Gas industry contributes 85 percent of government revenue and over 90 percent of total exports from the country in terms of value. The airport is financially endowed with significant support from the oil and gas industry. Like the Lagos airport, there is also the issue of bribery and corruption and lack of professionalism. Some reviews of the airport:
3. Nnamdi Azikwe International Airport (NAIA)
The Nnamdi Azikwe International Airport is located 40km from Abuja’s city center. It is the main airport serving the Nigerian capital city. This airport is the second busiest airport in the country as major people travel through the airport. The airport was recently just renovated which improved the appearance. From research, the negative reviews are not as much as other domestic airports but there are quite some people who will insist that the airport has the worst customer service. The airport should importantly invest in necessary trainings on customer service.
Pinnacular Customer Service with Olatorera Consultancy
If you’re leading a successful establishment, you must inculcate increasing customer service levels continuously. If you are leading a struggling establishment, you must inculcate increasing customer service levels utmostly.
Excellent customer service is critical to the constant growth and success of every company, organization and government parastatal. Any norm of bad service in any establishment will quantify as a top 5 leading factor of under-development and eventual collapse.
Excellent customer service not only creates happy customers and a conducive, progressive environment; it also creates happy, smart, achieving leaders as employees of an organization.
For more information, http://www.Olatorera.com/customer-service