Industry Service Level Analysis: Customers’ Reviews on Popular Airlines In Nigeria

  1. Air Peace

Air Peace is a Nigerian owned Airline. The popular domestic carrier started operations in 2013 and has grown to be one of the most stable airlines in the country although covid-19 setbacks continue to threaten Air Peace and their competitors. Air Peace is owned by business mogul Ifechukwu Athan Onyema. The airline makes annual revenue of approximately 3.9 million U. S. Dollars. Service level reviews from Air Peace customers:

2. Virgin Atlantic

This airline is a British airline headquartered in Crawley, England. Virgin Atlantic started operations in 1984 and are one of the most popular European airlines in Nigeria. The company has an office in Nigeria which is located at 25 Mobolaji Bank Anthony Way, Ikeja, Lagos. In 2018, Virgin Atlantic airline made approximately 2.7 Billion Euros in annual revenue. Customer service reviews from recent Virgin Atlantic customers:

3. Emirates

Emirates is a United Arab Emirates state owned airline that is based in Dubai. The airline has been in operation for over 30 years. They also have offices in Lagos and Abuja, Nigeria. Emirates’ annual revenue is estimated at up to 28.3 billion U. S Dollars. Some reviews below:

4. Turkish Airline

Turkish airline hails from and is based in Istanbul, Turkey. Operations commenced in 1933 on the 20th of May. Turkish Airline earns annual revenue of approximately 12.85 billion U. S. Dollars. The lagos office for the airline is at Plot 1, Wing B, South Atlantic Petroleum Towers, 2nd Floor, Adeola Odeku Street, Victoria Island, Lagos. Below are some customer reviews:

Pinnacular Customer Service with Olatorera Consultancy

If you’re leading a successful establishment, you must inculcate increasing customer service levels continuously. If you are leading a struggling establishment, you must inculcate increasing customer service levels utmostly.

Excellent customer service is critical to the constant growth and success of every company, organization and government parastatal. Any norm of bad service in any establishment will quantify as a top 5 leading factor of under-development and eventual collapse.

Excellent customer service not only creates happy customers and a conducive, progressive environment; it also creates happy, smart, achieving leaders as employees of an organization.

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